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June 22, 2012 at 6:19 am #5631Harry HollanderMember
I’m going to post links to profiles of our users in a single topic. What highlight is why each fabricator is unique and hopefully we’ll give you a tip that you can use in your business, too.
Classic Marble Designs in Clinton OK has some ideas on how to provide excellent customer service. For one thing, they leave goody bags after the install is done. Here’s more:
July 18, 2012 at 10:24 am #72534Harry HollanderMemberJeff Shaw and Stone Trends (in Sidney, BC) took a methodical approach to entering a big market with existing players.
Here’s how they started and what they’re doing to stay ahead of the competition.
July 26, 2012 at 12:25 pm #72579Harry HollanderMemberPinnacle Stone & Tile in Fairfield, CA. “We could concentrate on being better at polishing the edges or making great deck seams, which we do as a matter of course… but we chose to work on improving communication…”
July 31, 2012 at 1:10 pm #72617Harry HollanderMemberHow Brazilian Best Granite grew from a start-up to the #2 fabricator in their market… in 3 years.
http://www.moraware.com/2012/07/31/…r-profile/
My take on it… it’s all about customer service.
August 7, 2012 at 2:37 pm #72667Harry HollanderMemberChua Tang from Stoneworks in Edmonton, AB. “Our work is 100% guaranteed for as long as you own the home.”
http://www.moraware.com/2012/08/07/stoneworks-granite-marble-fabricator-profile/
I’m surprised that more folks don’t offer a lifetime guarantee.
August 14, 2012 at 4:14 pm #72697Harry HollanderMemberIgnacio Manso and his crew are poised for rapid growth at Stone Design Concepts in Ottawa – “We will do more this summer than we did all of last year…”
http://www.moraware.com/2012/08/14/stone-design-concepts-fabricator-profile/That’s pretty awesome, and from what I’ve heard it seems pretty typical for how fabricators in Canada are doing.
August 14, 2012 at 6:48 pm #72699Karl CrooksMemberPosted By Harry Hollander on 14 Aug 2012 04:14 PM
Ignacio Manso and his crew are poised for rapid growth at Stone Design Concepts in Ottawa – “We will do more this summer than we did all of last year…”
http://www.moraware.com/2012/08/14/stone-design-concepts-fabricator-profile/That’s pretty awesome, and from what I’ve heard it seems pretty typical for how fabricators in Canada are doing.
That link is not working for me
August 14, 2012 at 7:01 pm #72700Harry HollanderMemberHere’s the working link. Somehow I messed it up with copy & paste:
August 21, 2012 at 12:16 pm #72736Harry HollanderMemberRecycling motor oil, paper, water is one way that Stone Masters in Kennett Square, PA shows its’ commitment to green practices.
And, it helps encourage customers to come visit the showroom and shop.
September 11, 2012 at 9:51 am #72885Harry HollanderMemberQuality Tile lost everything in the 2010 floods, and now they’ve come back even stronger.
Here’s how:
September 19, 2012 at 5:10 pm #72962Harry HollanderMemberEdstein Creative Stone: How a stone company founded in 1896 stays innovative and keeps expanding.
http://www.moraware.com/2012/09/19/edstein-creative-stone-fabricator-profile/
September 26, 2012 at 4:35 pm #73030Harry HollanderMemberGranite Source in Chantilly, VA does 100 jobs per week with no showroom, no advertising and one salesperson.
Here’s how:
October 3, 2012 at 6:25 am #73100Harry HollanderMemberCurt Richter and Mary McGarrity of United Stoneworks in Albuquerque, NM are full of innovative ideas, like hosting cooking classes, HBA meetings, and more.
In addition, they’re both obsessive about measuring and improving their business:
October 10, 2012 at 8:20 am #73156Harry HollanderMemberMainland Custom Marble has learned how to survive in the new reality of lower margins in their business.
http://www.moraware.com/2012/10/09/…r-profile/
Higher volumes and more innovative approaches to fabrication and the business.
October 11, 2012 at 7:45 am #73166Harry HollanderMemberKevin at Mainland Custom Marble has adjusted to the new reality of lower margins in his business. Here’s how his company is surviving and thriving:
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