[Andy Graves]

I install mainly for residential remodel customers. Cabinets are already installed and are many times over 15 years old. The cabinets can be out of level by as much as 1/2″ and on rare occasions 3/4″.

At what point do you tell a customer that they will need to hire someone to fix the cabinets before a countertop can be installe? Or, do you just take care of any and all issues for a price?

[Norm Walters]

Andy, everyone know remodeling can be a pain in the @ss, that’s why the costs are generally higher and only the best of the best are any good at it. You could have a customer hire someone else to fix the cabs, but that will put you behind schedule, the customer won’t be happy because of the delay, to me it seems that making the top fit on a remodel is part of the remodel, charge accordingly and have a disclaimer in the contract that allows for such upcharges.

[Joe Corlett]

Norm W. wrote

… to me it seems that making the top fit on a remodel is part of the remodel, charge accordingly and have a disclaimer in the contract that allows for such upcharges.

Norm:

Excellent advice.

I would remind readers that the Corian Training and Development Center’s Tehcnical Bulletin #117 requires the tops of cabinets to be flat and true to within 1/8″ . This is mandatory and you are not covered by warranty if you are out of specification. The Zodiaq standard is virtually the same.

Standard, schmandard. I’d like to see someone pull together a good looking estone seam on unflat cabinets. If one is foolish enough to do so, lets see him bend that estone splash to fit the deck.

Caulk it,

Joe

[Tom M]

Joe,

I will always and forever have to include the “CTDC” before the “117” on that.

Like it’s in my DNA or something.

[Author]

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