The customer is not wrong here. Customers typically don’t know all the details and have to trust others when getting referrals. How was she to know that this fabricator was going to seam the tops together and leave a big fat glue line.
This is on the fabricator and the manufacturer/distributor. Crap fabricators should be purged from the system. Allowing hackricators (again nice word) to continue to fabricate gives solid surface industry a bad name.
The customer should post the name and address of the fabricator and let the fabricator come on here to justify why he left the customer with a crappy seam. That would be fair in my opinion.
If a customer posted a complaint on here about a top I installed, I would bend over backwards to make it right.
The bottom line, no matter what she paid or how she paid makes no difference. The fabricator screwed her. There is absolutely no excuse for a seam like that and we all know it.